Privacy Policy – Autowings.in


Autowings (“we”, “our”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website (autowings.in), services, and official WhatsApp Business channels (together, the “Services”).

By using our Services, you agree to the practices described here.

1) Information We Collect

We may collect the following categories of information:

  1. Personal Details: name, phone number, email, address, date of birth, government ID (when required for test rides, financing, or insurance).
  2. Vehicle & Service Details: vehicle preferences, booking requests, registration, insurance, and service records.
  3. WhatsApp Data: your opt-in status, phone number, message content/metadata, conversation history, template delivery status.
  4. Transaction Data: payments, invoices, finance/insurance applications (handled by third-party partners).
  5. Technical Data: IP address, browser, cookies, device identifiers, and website analytics.

2) How We Use Your Information

We use your information to:

  1. Provide and manage test rides, service bookings, parts requests, and offers.
  2. Confirm bookings, send reminders, and follow up on service.
  3. Communicate with you on WhatsApp (only if you have opted in).
  4. Share updates, promotions, and event invites (with your consent).
  5. Comply with legal obligations (e.g., tax, warranty, consumer protection).
  6. Improve website usability, marketing, and customer experience.

3) WhatsApp Business Communications

  1. We only message you on WhatsApp if you have given explicit opt-in consent.
  2. WhatsApp conversations follow Meta’s Business Terms, Messaging Policy, and Commerce Policy.
  3. You can opt out anytime by replying STOP, blocking us on WhatsApp, or contacting us.
  4. Within the 24-hour service window after you message us, we may reply freely. Outside that window, we may only use pre-approved WhatsApp templates.
  5. We keep consent records (how and when you opted in) for compliance.

4) Sharing of Information

We may share your data only with:

  1. Service Providers: CRM platforms, cloud hosting, payment gateways, WhatsApp/Meta, SMS/email vendors.
  2. OEMs, Finance & Insurance Partners: only if you request a quotation, loan, or policy.
  3. Regulators or Authorities: where legally required.

We do not sell your personal data to third parties.

5) Data Retention and deletion

  1. Customer records: retained for as long as necessary for service, warranty, tax, or regulatory purposes.
  2. WhatsApp consent records: retained until you opt out or for 3 years (whichever is longer).
  3. Marketing preferences: retained until you withdraw consent.
  4. If you request deletion, we will securely erase your personal data, unless legally required to retain it.
  5. For more information of Data Deletion please visit https://autowings.in/data-delete

6) Your Rights

You may:

  1. Access or request a copy of your personal data.
  2. Correct inaccurate or incomplete information.
  3. Withdraw consent (e.g., opt out of WhatsApp or marketing).
  4. Request deletion of your data (subject to legal limits).
  5. File a complaint with a regulator if your rights are violated.

7) Cookies & Tracking

  1. We use cookies and analytics to understand site usage and improve experience.
  2. You may disable cookies in your browser, though some features may not work properly.

8) Security

We use reasonable technical and organizational measures to protect your data (encryption, access controls, secure servers). However, no system is 100% secure, and we cannot guarantee absolute security.

9) Third-Party Services

Our Services may link to third-party websites (finance, insurance, payment providers, social media). We are not responsible for their privacy practices. Please review their policies separately.

10) Children’s Privacy

Our Services are not directed at children under 18. We do not knowingly collect data from minors. If we learn that a child has provided data, we will delete it.

11) Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Effective Date.” Material changes may be notified via the Site, WhatsApp, or email.

12) Contact & Grievance Officer

If you have any questions, complaints, or requests:

  1. Email: care@autowings.in
  2. Phone: +91-9031 00 6061
  3. Address: [Autowings Opp. Rock Garden, Kanke Road, Ranchi - 834 008, Jharkhand


Last updated: 05/09/2025


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